Updated 2025-10-01
Data Protection
Questions: hello@energyx-channel.digital · +66 558 355 255
1. Data controller
Energyx Channel (energyx-channel.digital) is the data controller for personal data collected through this website and through planning engagements. Questions: hello@energyx-channel.digital · +66 558 355 255 · 424 เจริญพัฒนา, Hat Yai, Bangkok 95499, Thailand
2. Categories of personal data
We may process identity and contact data (name, email, phone, company), professional information (role, outlet lists you share), technical data (IP address, browser type, device identifiers), and communication content you submit through forms or email.
3. Purposes of processing
We use data to respond to inquiries, deliver contracted planning programs, improve site reliability, maintain security logs, and comply with legal obligations. Analytics cookies, if enabled, help us understand aggregate navigation patterns.
4. Legal bases
Processing is based on contract performance when you purchase services, legitimate interests for site security and service improvement, consent where required (for example non-essential cookies), and legal obligations when we must retain records.
5. Retention
Contact form submissions are retained for up to twenty-four months unless a longer period is required for active engagements. Contract records may be retained for seven years where accounting and tax rules apply. Security logs rotate on a shorter technical schedule.
6. Recipients and processors
We use reputable hosting and email providers who process data under instructions. Some providers may store data outside Thailand; we implement appropriate safeguards such as standard contractual clauses where required.
7. Your rights
Subject to Thai personal data protection law, you may request access, correction, deletion, restriction, or portability where applicable. You may withdraw consent for optional processing such as analytics. We will respond within reasonable timelines and may request verification.
8. Security measures
We apply administrative, technical, and organizational measures including access controls, encrypted transport where supported, and vendor reviews. No online transmission is perfectly secure; you should use updated browsers and protect your credentials.
9. Children's privacy
This site is intended for business audiences. We do not knowingly collect data from children. If you believe a child submitted data, contact us for prompt deletion.
10. Policy updates
We may revise this Data Protection notice to reflect legal or operational changes. Check the last updated date before sharing sensitive information. Significant changes to processing will be communicated where practical.